Lukhidiamond 'S Shipping Policy
1. Handling Time
- Your order will be carefully processed within 1 to 3 working days to ensure meticulous attention to detail and quality assurance.
2. Standard Delivery
- USA: For standard economy free shipments to the USA, we entrust USPS services. Delivery typically spans 12 to 15 working days. Please note that USPS tracking information becomes available 7 days post-shipment upon entering the USA. You can conveniently track your shipment using the link provided.
- Other Countries: We utilize various shipping partners tailored to specific countries. For instance, Canada orders are handled by Canada Post, while Europe orders are managed through DPD. Delivery times for countries other than the USA vary, typically requiring 15 to 20 working days.
3. Express Delivery
- Experience expedited delivery with our Express UPS shipment option, ensuring your order reaches you within 5 to 7 working days, irrespective of your location.
4. Remote Area Surcharge
- Should your delivery address fall within a remote area, an additional surcharge may be necessary for shipment. Rest assured, we'll promptly inform you of any applicable charges via email. Please be mindful that any delays in responding to these communications may result in shipment delays.
5. Tracking Details
- Within 3 days of shipment, we will furnish you with tracking information for your order. You can access this information conveniently through your order page upon logging in, or alternatively, refer to your email inbox. For further assistance or inquiries, feel free to reach out to us at sales@lukhidiamond.com. Additionally, you can track your shipment directly from here.
6. Custom Orders
- Custom orders may necessitate additional handling time to ensure precision and quality craftsmanship. For further details or inquiries
regarding custom orders, please do not hesitate to contact us at sales@lukhidiamond.com
7. Contact Information
- To ensure a seamless shipping process, it is imperative that we have your contact number on file. Failure to provide this information may impede our ability to ship your product promptly. Please be advised that any delays in providing contact information may result in shipment delays.
8. Customs and Import Taxes
- Kindly note that buyers are responsible for any customs duties, taxes, or import fees incurred upon their orders. While we endeavor to facilitate a smooth shipping experience, customs processes are beyond our control. We deeply appreciate your understanding and cooperation in this matter.
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